Terms of service

Terms of Service

Last Updated: May 1, 2026

By accessing or using this website, you acknowledge that you have read these terms and agree to be bound by them. Please review the following carefully before continuing to use our site.

Overview

This website is operated by the Company. References to "we," "us," and "our" throughout these terms refer to the Company. Access to this site, along with all features, tools, information, and services made available through it, is conditioned on your acceptance of the terms, conditions, policies, and notices outlined below.

When you visit our website or make a purchase, you are entering into our "Service" and agreeing to follow these Terms of Service (referred to here as the "Terms"), together with any additional policies or terms referenced or linked to from within. These Terms apply to every visitor, including casual browsers, customers, vendors, merchants, and anyone contributing content.

Please read these Terms carefully before using any part of the site. If you don't agree to all of them, you are not permitted to access or use the website or its services. Where these Terms are treated as an offer, acceptance is strictly limited to what is set out here.

Any new features, tools, or services added to the store in the future will also fall under these Terms. The most recent version is always available on this page. We may update, revise, or replace portions of these Terms at our discretion by publishing the changes here, and it's your responsibility to check back periodically. Continuing to use the site after changes are posted means you accept those updates.

Our store runs on the Shopify Inc. e-commerce platform, which powers the technology behind our online sales.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you are of legal age and have given permission for any minor dependents in your household to use the site.

You may not use our products for any unlawful or unauthorized purpose, and you may not violate any laws applicable in your jurisdiction (including copyright laws) when using the Service.

Uploading or transmitting destructive code, viruses, or worms is strictly prohibited.

Any breach of these Terms will result in immediate termination of your Services.

Pricing

Regular and Original prices represent offering prices — meaning the merchandise was made available at those prices. Items may not have actually sold at those prices, so any displayed savings should not be assumed to reflect actual transactions.

Sale: Applies only to selected items. Where an entire category is included, language like "All" or "Entire Stock" may or may not be used. Some items may receive a temporary event-based reduction and then settle at a permanently lower price depending on how they perform.

Permanently Reduced Merchandise: Terms like Original, Closeout, Clearance, Now, Permanent Markdown, or Just Reduced refer to items whose prices have been permanently lowered and won't return to the original. This typically reflects inventory clearance or sales-driven repricing. Some Original prices may not have been in effect during the prior 90 days due to clearance activity or interim reductions.

Limited to Stock on Hand / While Supplies Last: Offers tagged with Original, Now, Clearance, Closeout, or Special Purchase are limited to current stock and may sell out at any time. Inventory may be limited because items are being phased out, or because the offer involves a special-purchase quantity. Online order volume can occasionally exceed real-time stock availability, which may lead to cancellations.

Everyday Value: The standard everyday price, excluded from sales, reductions, and promotional offers, though such items may still be reduced in clearance events.

Lowest Prices of the Season: Reflects the lowest pricing within one of the four retail seasons (Spring, Summer, Fall, Holiday/Winter). Further reductions may occur within a season due to clearance.

If Purchased Separately: Used to illustrate the savings on bundled sets compared to the regular individual prices of the items inside. Actual savings may differ if any individual items happen to be on sale.

Value Added Promo Codes: From time to time, additional savings may be available through promo codes. These offers typically come with exclusions and apply only to specified products.

Disclaimer: While we aim for accuracy, we reserve the right to correct errors in pricing or product descriptions and to cancel or refuse orders based on incorrect information, even after an order has been accepted. Customers should be aware that "sale" prices shown on our site may not always reflect a markdown from a typical retail price.

Strikethrough & Reference Pricing: Strikethrough or reference prices on this website may reflect any of the following: (a) the combined individual retail value of bundled items at their current full price on this site; (b) the manufacturer's suggested retail price (MSRP); (c) a price the item (or a comparable one) was previously listed at on this website; or (d) the price comparable products are offered at by other retailers. Not every item has been previously sold at the reference price shown. Savings claims are calculated against the applicable reference price.

General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions across multiple networks, and (b) changes required to meet the technical specifications of those networks or devices. Credit card data is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Service or any content accessed through it, without our prior written consent.

Headings in this agreement are included only for ease of reading and have no bearing on interpretation.

Accuracy, Completeness, and Timeliness of Information

We make no guarantee that the information available on this site is accurate, complete, or up to date. The material here is provided for general informational purposes and should not be relied on as the sole basis for decisions without consulting more authoritative or current sources. Any reliance on the material is at your own risk. Some historical information may appear on the site for reference only and may not reflect current conditions. We may update the site's contents at any time but are under no obligation to do so. Monitoring changes is your responsibility.

Modifications to the Service and Prices

Prices for products may change without notice. We reserve the right to modify or discontinue the Service (or any portion of it) at any time without notice. We are not liable to you or any third party for any modification, price adjustment, suspension, or discontinuation of the Service.

Products or Services (where applicable)

Some products or services may be offered exclusively online. These may have limited stock and are subject to return or exchange only under the terms of our Return Policy.

We make every effort to display product colors and imagery as accurately as possible, but we can't guarantee that your device's screen will reproduce colors exactly.

We reserve the right (but are not obligated) to restrict sales to any individual, region, or jurisdiction, and we may apply this on a case-by-case basis. Quantities of any product or service may be limited. Product descriptions, pricing, and availability may change at any time at our discretion, and any product may be discontinued. Offers are void where prohibited.

We do not warrant that the quality of any product, service, information, or material purchased or obtained through us will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We may refuse or cancel any order at our discretion. We may also limit or cancel quantities purchased per person, per household, or per order — including orders placed using the same customer account, payment method, or billing/shipping address. If we make changes to or cancel an order, we may try to notify you using the email, phone number, or billing address on file. Orders that appear to be placed by dealers, resellers, or distributors may be limited or blocked.

You agree to keep your account and purchase information accurate and up to date — including email, payment details, and expiration dates — so we can complete your orders and contact you when needed.

For more on returns, please see our Returns Policy.

Optional Tools

We may offer access to third-party tools through the site that we don't monitor, control, or modify.

You acknowledge that these tools are made available "as is" and "as available," with no warranties or endorsements of any kind. We have no liability arising from your use of any third-party tools.

Any use of these tools is at your own discretion and risk, and you should familiarize yourself with the relevant third-party provider's terms before relying on them.

We may also introduce new features, tools, or resources in the future. These will also be governed by these Terms.

Third Party Links

Some content, products, and services available through our Service may originate from third parties.

Third-party links on this site may take you to external websites that are unaffiliated with us. We don't review or evaluate those sites and bear no responsibility for their content, accuracy, products, or services. We are not liable for any harm, loss, or damage related to transactions conducted with third parties. Please carefully read each third party's policies before engaging with them. Any complaints or concerns should be directed to the third party.

User Comments, Feedback, and Other Submissions

If you send us submissions — whether at our request (such as contest entries) or unsolicited (creative ideas, proposals, suggestions, etc.), via any medium ("comments") — you agree that we may edit, copy, publish, distribute, translate, and otherwise use those comments in any format, with no restriction. We have no obligation to (1) keep comments confidential, (2) compensate you for any comments, or (3) respond to your comments.

We may, but are not required to, monitor, edit, or remove content we consider unlawful, threatening, defamatory, obscene, or otherwise inappropriate, or that violates intellectual property rights or these Terms.

You agree that your comments will not infringe on any third party's rights — including copyright, trademark, privacy, or proprietary rights — and won't contain illegal, abusive, or obscene material, or any malware. You may not impersonate someone else or misrepresent the origin of your submissions. You are solely responsible for the accuracy and legality of your comments, and we accept no liability for any content posted by users.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally, content on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping rates, transit times, or availability. We reserve the right to correct any such errors and to update information or cancel orders if anything is inaccurate at any time, without prior notice (including after an order has been submitted).

Except where required by law, we have no obligation to update or clarify information in the Service or on related websites. No update or refresh date should be assumed to mean that all content has been reviewed or revised.

Product Reviews: Our website features a combination of verified customer reviews and editorial content. Verified reviews come from actual purchasers and reflect their individual experiences. Some content — including featured product highlights and editorial descriptions — is written by our internal team to showcase product features. Individual results may vary.

Prohibited Uses

In addition to other restrictions in these Terms, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to encourage others to engage in illegal acts; (c) to violate any international, federal, state, provincial, or local laws or regulations; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, threaten, defame, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to transmit viruses or malicious code that could affect the Service or any related systems; (h) to collect or track other users' personal data; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to bypass or interfere with the security features of the Service or any related system. We may terminate your access to the Service for any breach of these prohibitions.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that any results obtained from using the Service will be accurate or reliable.

You acknowledge that we may withdraw the Service for indefinite periods or cancel it entirely at any time without notice.

Your use of (or inability to use) the Service is entirely at your own risk. The Service and all products and services delivered through it are provided "as is" and "as available" — without warranty, representation, or condition of any kind, whether express or implied. This includes any implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

To the extent permitted by law, neither the Company nor its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors will be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages — including loss of profit, revenue, savings, data, or replacement costs — arising from your use of the Service or any product obtained through it, whether based in contract, tort (including negligence), strict liability, or otherwise. This applies even if we have been advised of the possibility of such damages. Where applicable law doesn't permit such exclusions, our liability is limited to the maximum extent allowed.

Indemnification

You agree to indemnify and hold harmless the Company, along with its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand — including reasonable attorney's fees — brought by a third party as a result of your breach of these Terms or of any law or third-party rights.

Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that portion will still be enforced to the fullest extent allowed by law, and the unenforceable part will be severed without affecting the remainder of the Terms.

Termination

All obligations and liabilities incurred before termination will survive the end of this agreement.

These Terms remain in effect unless and until terminated by either side. You can terminate them at any time by ceasing to use our Services or notifying us. We may also terminate this agreement at any time, without notice, if we believe you have failed to comply with any part of these Terms — and you will remain liable for any amounts owed up to the date of termination. We may also restrict your access to the Service.

Health & Medical Disclaimer

The information on this website and through our products is provided for general informational purposes only and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any illness or condition. Always consult a qualified healthcare professional with any health-related questions or before making decisions about your wellbeing. Individual results vary. If you experience any adverse reactions or discomfort, stop using the product and consult your doctor.

Product Claims Disclaimer

Statements such as "hypoallergenic," "antibacterial," "100% vegan," and "cooling" are based on materials, manufacturing processes, and/or independent testing. While we aim for accuracy, individual experiences may vary. "Hypoallergenic" means our products are designed to reduce the likelihood of an allergic reaction but does not guarantee none will occur. "Antibacterial" refers to the material's ability to limit bacterial growth. "100% vegan" indicates no animal-derived materials were used in production. "Cooling" refers to design and material features intended to support a cooler sleep experience.

Binding Arbitration & Class Action Waiver

Any dispute or claim related to your use of our products or services, or to any goods or services sold or distributed by the Company, will be resolved through binding arbitration rather than in court — except that you may pursue qualifying claims in small claims court. The Federal Arbitration Act and applicable federal arbitration law govern this clause. Arbitration involves no judge or jury, and judicial review of arbitration outcomes is limited. However, an arbitrator can award the same individual damages and relief that a court could (including injunctive or declaratory relief and statutory damages) and must follow these Terms as a court would. Both parties agree that all disputes will be handled individually, not as class, consolidated, or representative actions. If any claim does proceed in court rather than arbitration, both parties waive any right to a jury trial.

Limitation of Liability

To the fullest extent permitted by law, the Company, along with its affiliates, officers, directors, employees, agents, suppliers, and licensors, will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, use, goodwill, or other intangible losses — arising from (i) your access to, use of, or inability to use the Service; (ii) any conduct or content of third parties on the Service; (iii) any content obtained through the Service; or (iv) unauthorized access to or alteration of your data — whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we were advised of the possibility of such damage, and even if a remedy here is found to have failed of its essential purpose. In no event will the Company's total liability for all claims relating to the Services exceed the greater of one hundred U.S. dollars ($100.00 USD) or the amount you paid us for products purchased in the ninety (90) days before the claim arose.

User-Generated Content License

By submitting, posting, or displaying any content — including reviews, testimonials, photos, videos, or comments (collectively, "User-Generated Content") — through our website or social media channels, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that content in any media. You represent and warrant that you own or control all rights to the User-Generated Content and that our use of it will not infringe on any third party's rights.

Advertising Disclosures

For details about endorsements, testimonials, and affiliate relationships, please refer to our Advertising & Endorsement Disclosure page.

Entire Agreement

Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision.

These Terms, along with any policies or operating rules posted on this site or in connection with the Service, make up the entire agreement between you and us, superseding any prior or contemporaneous understandings or proposals — whether oral or written.

Any ambiguity in interpretation of these Terms will not be construed against the drafting party.

Governing Law

These Terms, and any separate agreements through which we provide you Services, are governed by and construed in accordance with the laws of the United States.

Changes to Terms and Services

The most current version of these Terms is always available on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates here. You are responsible for periodically reviewing the page. Continued use of the website or Service after changes are posted constitutes acceptance of those updates.

Contact

Questions about these Terms should be directed to support@tryhellobed.com. For any other inquiries, you can also reach our support team at the same address. If you have an existing order, please include your order number in your message.